Refund policy

Easy Refund & Returns Guarantee !

# Refund & Return Policy

## Easy Returns & Refunds

We want you to be satisfied with your purchase. If you are not satisfied with an eligible item, you may request a return within **30 calendar days of receiving your order**, subject to the conditions below.

## Return Eligibility

To be eligible for a return:

* The return request must be made within **30 calendar days of delivery**.
* The item must be **unopened, unused, and in its original condition and packaging**.
* All returns must be authorized by our Customer Service team before being sent back.
* Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
* We recommend using a tracked or insured postal service, as we cannot be responsible for return parcels lost in transit.

To request a return, please contact our Customer Service team by email and provide your **order number and reason for return**.

## Fragrances and Home Scents

Because fragrances and home scent products may be subject to international transportation restrictions, we do not accept returns of these products for **change-of-mind reasons**.

If a fragrance or home scent product arrives **damaged, defective, or incorrect**, please contact our Customer Service team for assistance.

## Return Package Requirements

Please include the following information with your return:

* A copy of your delivery note or your order number
* Return authorization provided by our Customer Service team
* Reason for return

Please pack all returned items securely to prevent damage during transit.

## Refunds

Once we receive and inspect your returned item, we will process eligible refunds within **10 business days**.

Refunds will normally be issued to the **original payment method** used for the purchase.

For credit card payments, the refund will generally cover the eligible product value. Original shipping charges are normally non-refundable unless otherwise agreed by our Customer Service team or required by applicable law.

Where shipping charges are eligible for reimbursement, they may be refunded to the original payment method or provided as store credit, depending on the circumstances.

## Exchanges

We currently **do not offer exchanges**.

If you wish to purchase a different item, please return the eligible product in accordance with this policy and place a new order.

## Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact our Customer Service team as soon as possible.

Please provide your order number and, where applicable, photographs showing the issue so that we can review the case and provide an appropriate resolution.

## Return Authorization

Returns sent without prior authorization may not be accepted.

Please contact our Customer Service team before returning any item so that we can provide the appropriate return instructions.

## Contact

For return or refund requests, please contact our Customer Service team using the contact information provided on our website.