FAQs

 

Q. Are all your products fresh and genuine?

100% Brand New and Genuine Products Guatantee !
100% Brand New , Genuine and Quality Controled.
Definitely, All our products are 100% Brand New and Genuine. Products are all 100% genuine from the original manufacturers.
The products are sourced from around the world to bring you the cheapest prices so packaging may vary from country to country. There may be some slight differences between packaging and version.( A product sold in Europe may have different retail packaging to the same product sold in Asia，but the content and size are the same) 100% Genuine is guaranteed. Freshness is also 100% guaranteed as all stock is kept in a temperature controlled environment prior to shipping and subject to regular quality control checks.

 

Q. How long will it take to get my order? 

Secure & Well-packed Delivery Guarantee !
Once we have received your payment, your order will usually be dispatched in 24 hours. You can expect to receive your order within 4-6 days to major cities and up to 10-14 days for more remote areas. Your order can be tracked.
Your order items will be wrapped with protective materials and well-packed in secure boxes. A Packing Slip listing the products and quantities will be included inside (Not include the price).
Your order is shipped from Hong Kong via registered airmail with a tracking number. We will upload the tracking number and tracking URL for your information. or Please just contact us via Email.

 

Q. Will there be any taxes/customs duties?

It depends on the destination. 

Some destinations are included in the orders and calculated at checkout. but some are NOT. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.These charges are the Buyer's responsibility.Please check with your country's customs authority to determine if there will be additional costs prior to buying.

 

Q. What happens if I'm not happy with the product I receive?

Easy Refund & Returns Guarantee !
We guarantee money back refund without question if you are dissatisfied in any way. We regret we cannot offer a refund once the product has been opened and used.
If you're not 100% satisfied in any way with an item you've received, please let us know by Email us within 30 calendar days of receipt. Returns can only be made once authorized by Our Customer Services. please note that the items must be unopened and unused and you will have to bear postage costs.
If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund to your account.
Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

 

Please let us know If there is anything to help you, We are just waiting here for you.